Some connections are just better
The interwebs got me in touch with an old friend last week I had not talked to since I moved east. I picked up the phone and we picked up where we had left off – it was a great conversation. It was also connection worth renewing. But there are some people I see every week where the connection isn’t as valuable to me.
In social media, connections are the same way. Most will read this post and never think to comment on it. Some may comment but never think to connect personally. Some will connect personally but never choose to do business. This is all great. Because some will.
How many followers/friends/fans does it take to make a million dollars? Well, that depends on what you’re selling and even if you’re selling. This website has only been at it’s current address for a month, doesn’t have a lot of readers yet, isn’t overtly selling anything, but it has gotten me back in touch with an old colleague who needs some help. No, not a million dollars worth of help. But help.
Focusing on the value of connections is not really new thinking in marketing. Direct marketers have always focused on the quality of their lists – it can cost a lot to mail a compelling direct mail piece.
Social media practitioners should think about their target too when they’re planning a social media effort. If you’re trying to sell a enterprise software, a select group of fans, followers, or readers may be a lot more valuable than 100,000 fans on Facebook. But if you’re selling potato chips, heck, just about everyone buys those occasionally – by all means, talk to everyone.
10.8.09How much should you have to give to get?
Like all parents of young children, I hate, hate, hate how much it costs to keep my kids in diapers. So when I opened a new pack of Huggies® I was happy to be notified I possibly had won a lifetime supply. All I had to do was fill out an online form. OK.
But the form kept going and I got to feeling they wanted more information than was appropriate. (Full disclosure, I’ve been a victim of identity theft.) Like my kids’ ages, birthdays, and names. Come on Huggies®, you’re kidding me. Right?
So I poked around for an email address. Fail again. But there’s a form, so I fill it out only to get a “do not reply”, canned email from a Huggie®. No, not Sue at Huggie®. But from a registerd trademark. Wow, I have confidence now. Let me send you my social security number too.
I’m bashing a little on Kimberly Clarke, but, really, a whole lot of companies are guilty of this kind of lack of respect for the individual. Hey, they’re giving something of value away, so they should get something, right? Some marketing data that can be used for the next direct mail piece and research for the next ad campaign or product line.
But actually they could have gotten similar data and much cheaper and frequent reach just by requiring I fan them on Facebook. And I would be using them as positive example right now. But as annoyed as I am about this, my wife will still buy those diapers. At least for another year.
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